Rental bikes always available! Both Burrard and Hornby shops are open for summer 2017! Hornby Shop now open until 8pm! E-Bikes now available!

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FAQ’S

Do I have to book a tour in advance?

Yes, please book in advance as space is limited. If it’s last minute, you can always try your luck!  There is a chance we may not have space or not running a tour that day. Our online booking system cuts off 24 hours before departure, so please call or email within 24hrs.

What is your cancellation policy?

Due to limited space on our public tours, our cancellation policy is as follows:

More than 24 hours – Full Refund Less than 24 hours no refund is possible

Please Note: We may be able to reschedule your booking if unforeseen circumstances arise. This is based on tour availability.

What if it rains?

Our city is located in a Temperate Coastal Rainforest climate, so it does rain here regularly (making it lush and beautiful!).  As Vancouverites, we don’t let “liquid sunshine” keep us from riding and we are happy to go out rain or shine.  You can still have an amazing tour if dressed for the weather, and we provide light ponchos for your use. We do understand that not everyone wants to get wet, so if it is raining 2 hours prior to your tour and you don’t want to go out in the rain, just call us at 604-618-8626 and we will happily refund your tour in full or try to reschedule if possible.

Please Note: June, July, August and September are typically the driest months of the year, but it is wise to bring along an extra layer just in case the forecast indicates a chance of rain (local forecast).

Where do the tours start and end?

As of JUNE 1, 2016, all tours depart from our shop at 648 Hornby St.

What time should I arrive for the tour? What if I’m late?

We ask guests to arrive no less than 15 minutes in advance of their tour so that you have time to fill out waiver forms and be fitted for bike and helmet.

Tours start promptly at the time stated. We cannot wait for late guests as this affects the experience of other riders. If you are late, please try calling as we may be able to help you catch up to the group.

Should I tip my guide?

While not mandatory, tipping is appropriate and our guides certainly appreciate it for a job well done! As in other service-based industries, tipping encourages the outstanding service that our guides continue to provide. Please consider this when planning your monetary needs on the tour.

What kind of bicycles do you use?

Our bikes are comfortable, upright city bikes with 7-speeds – perfect for casual city touring.  We also have some other styles that are available (based on availability). Helmet, basket or handlebar bag for small personal items are all included.  See our rental page for more details on our bikes.

Can I bring my own bike?

Of course, locals also love our tours! Many hotels now offer complimentary bike use, and you are welcome to bring them. Keep in mind that we cannot guarantee or repair any bikes on tour that are not our own. If you bring your own bike, please make sure it is in good working order. You will be prompted in the booking process to indicate no rental is required and receive a discounted rate on the tour.

Can I keep my bike for the rest of the day?

Absolutely!  Your guide will point out other areas of interest and can suggest a great route to keep you pedalling for the rest of the day. The cost to keep your bike until day end is $10, and we offer a 25% rental discount to guests who have come on our tour if you come back to rent (many do!).

What if I haven’t biked in many years?

Our tours require basic riding ability and fitness and your guide will set a very relaxed pace. Expect to ride for a maximum of 15 – 20 minutes at a time between breaks. We make every effort to cater to the slowest rider in the group, but keep in mind that we have to try to keep our schedule on time. We stop regularly for information, bathroom breaks, and photo ops. Your tour leader will go over general group riding etiquette so that everyone rides safely, and you can come early to practice on our bikes to get comfortable before departure.

Please Note: For custom or group tours, if your group would like to ride further or faster, just let your tour leader know and we can pick up the pace!

Do I have to wear a helmet?

Yes! Its the law in British Columbia for all (adults included) to wear a helmet. Our shop will supply a helmet with your bike and you must wear it while riding. You may bring your own if you prefer.

What Should I bring?

We ride rain or shine! Be prepared for any kind of weather as the forecast can change quickly here on the West Coast. Check out our current weather forecast here. If it is raining, see policy above.

  • Some cash for any goodies or souvenirs you would like to purchase on the way. We typically do not stop at souvenir shops, but may visit galleries, markets, or small shops where you may choose to purchase something.
  • Comfortable footwear (closed toe shoes) and bike-friendly clothes.
  • Light ponchos will be available to borrow from your Tour Leader.
  • Don’t forget your Camera!

Can I bring my kids on the tour?

In order to meet the needs of both children and adults, we ask that families with children 10 and under contact us to schedule a family tour. If your youngster is experienced on a bike and mature enough to spend the day with a group of adults, we would love to have them along.   Ultimately, you know your child’s ability the best.

Is there a minimum number of riders required for booking?

We want to make sure everyone who wants to come on a Cycle City Tour has the opportunity, but our public tours require a minimum of two guests. You may book in as an individual, but we may get in touch in the rare case that we have no other bookings to see if you want to change tours or dates.

Is there parking available?

There are parking lots very close to our shop, but keep in mind that parking downtown can be pricey and driving can be stressful if you’re not familiar with our streets.  We highly recommend walking or taking transit or a cab. We are very short walk from most downtown hotels as well as sky train stops.

 

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