General FAQs
Cycle City is perfectly located in the heart of downtown on Hornby Street. We have 2 stores next to each other: 646 Hornby Street is for bike rentals, repairs & sales, and 648 Hornby Street is for bike tours.
Almost always! Just come by and we’ll set you up. Or, you make an online reservation in advance and get 10% off your rental!
Our bike shop is not far from Stanley Park at all! Use the bike path directly in front of our store to get you to Stanley Park in under 15 minutes. Join our Stanley Park bike tour or book a rental and follow your own self-guided Stanley Park bike route.
Yes! You can purchase gift certificates for tours, rentals and for the bike shop here.
You can cancel your booking for a full refund with minimum 24 hours notice before your departure time. Due to limited space on our public tours, no refund is possible within 24 hours of tour departure. Read our cancellation policy for more details.
Please Note: We may be able to reschedule your booking if unforeseen circumstances arise. This is based on tour availability.
Bike Tour FAQs
While not mandatory, tipping is appropriate and our guides certainly appreciate it for a job well done! As in other service-based industries, tipping encourages the outstanding service that our guides continue to provide. Please consider this when planning your monetary needs on the tour.
Please arrive no less than 15 minutes in advance of your tour departure so that you have time to sign a waiver form and be fitted for bike and helmet.
Tours start promptly at the time stated. We cannot wait for late guests as this affects the experience of other riders. If you are late, please try calling as we may be able to help you catch up to the group.
All Cycle City bike tours depart from and return to our shop at 648 Hornby Street.
Yes, please book a bike tour in advance as space is limited. You can book your desired tour and departure time on our bookings page. If you’d like to join a tour departing in the next 24 hours, please contact us directly to see if we can find you a place.
Our city is located in a Temperate Coastal Rainforest climate, so it does rain here regularly. As Vancouverites, we don’t let “liquid sunshine” keep us from riding and our tours depart rain or shine. You can still have an amazing tour if dressed for the weather, and we provide light ponchos for your use.
Our 24 hour cancellation policy allows you to cancel the day before if the forecast looks bad. Tour guests can now also pay an additional 7% fee to extend the cancellation policy to 1 Hr before departure for those that prefer to make a last minute decision.
Please Note: June, July, August and September are typically the driest months of the year, but it is wise to bring along an extra layer just in case the forecast indicates a chance of rain (local forecast).
You can cancel your booking for a full refund with minimum 24 hours notice before your departure time. Due to limited space on our public tours, no refund is possible within 24 hours of tour departure. Read our cancellation policy for more details.
Please Note: We may be able to reschedule your booking if unforeseen circumstances arise. This is based on tour availability.
Bike Rental FAQs
Yes! We offer convenient downtown Vancouver luggage storage, with prices from $10 per bag per day. You’ll get 50% off with every bike rental or free luggage storage with every Vancouver bike tour!
As long as you return within our Opening Hours then you are welcome to continue your rental beyond the agreed upon return time. We’re happy that you are enjoying your ride and you can pay for the additional rental time upon return! However, it is very important that all bikes are returned before we close each day (unless a multi-day rental has been pre-arranged). Rental Bikes that are returned after we close will be charged a Late Fee of $1 per minute, per bike.
Our Vancouver bike rentals have discounted rates for full or half day use, rather than an ongoing rate by the minute. Vancouver’s public bike rental share system – Mobi by Shaw Go – is best suited for short rides under 30 minutes.
We offer custom route maps and are always happy to provide recommendations! You can also follow one of our Vancouver self-guided bike tours with your rental.
We recommend booking guided bike tours in advance as they often sell out. Bike rentals are almost always available for walk-ins.
Our bike shop is not far from Stanley Park at all! Use the bike path directly in front of our store to get you to Stanley Park in under 15 minutes. Join our Stanley Park bike tour or book a rental and follow your own self-guided Stanley Park bike route.
As Featured In
